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Recent
Product Design
Service Design
Healthcare - Co-Care Part 1
User and market research into how families with rare chronic conditions find care in India
Research with patients, caregivers and professionals in India showed that families manage recovery alone once treatment ends. Designed Co-Care, a service that matches patient and caregiver with verified care coaches.
Service_Design
Healthcare_UX
User_Research
Systems_Thinking
Healthcare - Co-Care Part 2
Orchestrating India's emerging role of care coaching into a service families can trust
Care coaches exist in India, but they're hard to find, unverified and disconnected from treatment. Designed Co-Care, a three-stage service that matches patients and caregivers with verified coaches, from the app to the coach role and business model.
Service_Design
Healthcare_UX
User_Research
Systems_Thinking
Banking | Payments
Redesigned how families send money abroad, replacing silent waits with visible, trustworthy transfers
Replaced a hidden exchange-rate markup and multi-day silence with a live, itemised transfer timeline.
Product_Design
Banking
Payments
Recent
Product Design
Service Design
Healthcare - Co-Care Part 1
User and market research into how families with rare chronic conditions find care in India
Research with patients, caregivers and professionals in India showed that families manage recovery alone once treatment ends. Designed Co-Care, a service that matches patient and caregiver with verified care coaches.
Service_Design
Healthcare_UX
User_Research
Systems_Thinking
Healthcare - Co-Care Part 2
Orchestrating India's emerging role of care coaching into a service families can trust
Care coaches exist in India, but they're hard to find, unverified and disconnected from treatment. Designed Co-Care, a three-stage service that matches patients and caregivers with verified coaches, from the app to the coach role and business model.
Service_Design
Healthcare_UX
User_Research
Systems_Thinking
Banking | Payments
Redesigned how families send money abroad, replacing silent waits with visible, trustworthy transfers
Replaced a hidden exchange-rate markup and multi-day silence with a live, itemised transfer timeline.
Product_Design
Banking
Payments